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Dyson says a component issue in one production batch of jet tubes may have caused water seepage and affected the performance of a small number of £419.99 CameraJet toothbrushes. The company says it isolated the affected batches, is offering full refunds for impacted units and has resumed shipping as production scales up.
Dyson says a component issue affected a small number of early batches of its £419.99 CameraJet toothbrush, after customers reported devices slowing down or stopping. The company says it isolated the affected inventory and will provide a full refund for impacted units, as it continues to scale production of the new oral-care device.
In a statement published on September 21, Dyson said it was aware that “a small number of early batches of products have experienced a component issue.” The company advised customers with questions or product problems to contact its customer service team. It said customers with an impacted unit would receive a full refund. The statement did not give a count of affected products or identify the component.
Dyson provided more detail in a statement to Bloomberg News, which reported that a spokesperson attributed the issue to one production batch of jet tubes. The manufacturing process issue created a potential for water seepage, the spokesperson said, and affected the performance of a small number of products. Dyson also apologised to customers affected, according to Bloomberg.
The acknowledgement followed customer complaints on social media. One user on a Reddit Dyson forum said the device became unresponsive after one use and that water was present in the battery compartment. Other users in the thread said they had also experienced problems. These are customer accounts; the available report does not independently establish how widespread the issue is or whether water seepage caused each reported failure.
Refunds and Early Ownership
The issue puts product reliability and customer support in focus for a device positioned as a premium, technology-heavy toothbrush. At £419.99, the CameraJet costs far more than a conventional toothbrush, so reports of units slowing down or stopping may shape early buyers’ expectations of how the device performs and how Dyson handles faults.
For affected customers, Dyson’s stated response is a full refund for impacted units, with customer service as the point of contact. The company has not said how many customers qualify, how they will be notified, or whether replacement units will be available. Those practical details matter to buyers deciding whether to seek help, request a refund or wait for further information.
The episode also comes as Dyson tries to establish itself in oral care. The CameraJet combines brushing, a water jet and camera-guided features in a single product. Early complaints do not show that the design as a whole is faulty, but the reported component problem could affect consumer confidence while the company builds supply and develops its presence in the category.
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A New Device, Limited Supply
Dyson entered oral care on September 1 with the CameraJet and a line of its own dental-care products. The company describes the toothbrush as the result of six years of development. It has two types of bristles and a water jet intended to address plaque between teeth, alongside a camera and AI-powered Gap Optical Targeting technology designed to identify spaces for targeted water-jet bursts.
According to the source report, the camera uses a 100,000-pixel macro lens and machine learning to detect, track and predict gaps between teeth in real time. Dyson said the system was trained on 470,000 dental images collected during development. Those technical features help explain why the CameraJet is a more complex product than a standard toothbrush, but they do not establish a connection between the targeting system and the reported jet-tube issue.
Dyson said it had received a positive reaction and was seeing strong global demand, while also reporting supply shortages as it scaled up production. The company said it expected another wave of products in the coming weeks. Bloomberg reported that Dyson said the device was back in full production and shipping to partners after the company isolated affected inventory. The source material does not give shipment volumes or confirm when all retailers will have stock.
“We are aware that a small number of early batches of products have experienced a component issue.”
— Dyson, in a statement published September 21
Scope of the Affected Batch
The number of affected devices has not been disclosed in the source material. Dyson described the issue as affecting a small number of products and identified one production batch of jet tubes, but it did not provide batch dates, serial numbers, or a public method for customers to check whether their unit is included.
It is also not clear whether every customer report of a device slowing down or stopping relates to the jet-tube process issue. One Reddit user reported finding water in the battery compartment, but that account and the other forum posts are individual reports, not a published investigation into the cause of each malfunction.
Dyson has not specified the refund process, whether it will offer replacements, or how long customers should expect support to take. The company’s statement says affected customers should contact customer service; additional details may depend on individual cases.
Production and Customer Support
Customers who suspect their CameraJet is affected can contact Dyson customer service, which the company named as the channel for questions and support. Dyson says it will issue a full refund for an impacted unit. The source report does not describe a recall or a replacement program.
Dyson has said production is now at full scale and that products are shipping to partners, following the isolation of the affected inventory. It previously expected the next wave of products to become available in the coming weeks. Availability and delivery timing may vary, and the company has not published shipment figures in the material provided.
Further clarity would depend on Dyson sharing information about the affected batch, customer eligibility and the support process. Until then, the company’s statements establish that it identified and isolated a production issue and is offering refunds for impacted units; the overall scale and resolution of individual customer complaints remain unsettled.
Key Questions
What problem did Dyson report with the CameraJet?
Dyson said a process issue in one production batch of jet tubes created a potential for water seepage and affected the performance of a small number of products, according to a spokesperson quoted by Bloomberg News.
What is Dyson offering customers with an affected toothbrush?
Dyson said customers with an impacted unit will receive a full refund. It asked customers with questions or product problems to contact its customer service team.
How many CameraJet toothbrushes were affected?
Dyson has not published a number. It described the affected products as a small number from an early batch; the exact total and batch identifiers were not provided in the source material.
Is the CameraJet back in production?
A Dyson spokesperson told Bloomberg News that the device was in full production and shipping to partners after the affected inventory was isolated. Dyson has not provided shipment totals or a date when every retailer will have stock.
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